Refund policy

All returns are subject to the individual product and non-returnable items outlined below; therefore, a return may be refused.

If a product is defective or damaged upon receipt, or if the customer is not satisfied with a product and wishes to return it for an exchange or refund, the customer must request a return authorization by emailing theartroomschool@gmail.com. If the customer fails to obtain prior authorization, The Art Room will not process the return. All return requests must be submitted within 30 daysof the purchase date. If 30 days have passed since your purchase, we cannot offer a refund or exchange.


All subscriptions are non-refundable!


Returns

A returned product must be in the same condition as when it was shipped or picked up and returned in its original, unused, unworn, undamaged condition, with all tags, wrapping, and packaging intact. It must also include all accessories, manuals, documentation, and registration that were with the product in a condition that allows resale to another customer. If the product is not returned in resalable condition, The Art Room will not provide an exchange or offer a refund.

The customer is responsible for all return shipping costs. The Art Room may provide a return shipping label to the customer, but the amount will be deducted from the refund if eligible. If the customer chooses to pay for a return shipping label instead, The Art Room does not reimburse any shipping costs. In this case, we recommend using a shipping carrier that offers tracking for all returns to ensure your package is safe during transit. Additionally, we recommend adding insurance and declaring the total value of the shipment to be protected in case it is lost or damaged during transit. If the customer chooses not to use a carrier that offers tracking, insurance, or a declaration of the product’s total value, they may not be eligible for compensation in the event of loss. The customer will be responsible for any loss or damage to the product during shipping.

Non-Returnable Products

Our return, exchange, and refund policies do not apply to the following products for safety, legal, and regulatory reasons.

Sales on the following products are final:

  • Illumination devices, electronic sights, optics, scopes, night vision, and thermal equipment.
  • Special orders and custom-configured products are considered as such, unless a defect or error on our part is present.
  • Any product or firearm sold as “Used“ or “As Is”.
  • Items that have been opened from the manufacturer’s packaging.
  • Any product that has been installed, used, or modified. These items may be subject to the manufacturer’s warranty.
  • Clothing and Apparel, if evidence shows it has been worn or used.
  • Consumables.
  • Downloadable Software/Products.
  • Gift Cards.


EXCHANGES

The Art Room will provide an exchange for a product found to be defective after delivery if we have the same or a similar product in stock and the product is not listed under our “Non-Returnable Products”. All exchanges must be returned and received by The Art Room before a replacement will be shipped or picked up.


Refunds

Refunds are only returned to the customer who placed the order. Proof of the original purchase must be provided, including a receipt, order number, date of purchase, and the purchaser’s name. If evidence is not provided, The Art Room is not obligated to provide a refund.

If a package is lost during shipment to The Art Room, no refund will be issued until The Art Room and the shipping carrier complete an investigation.

Once your return is received, inspected, and determined to be resellable, The Art Room will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 10 business days.

The Art Room reserves the right to dispute any bank or credit card chargebacks and to refuse all future orders placed by a customer after an order has been fulfilled, shipped, or delivered.


How Is A Refund Issued?
  1. The order is inspected to ensure it meets our Returns policy, and if a product is listed in the “Non-Returnable Products”.
  2. If a product or order is ineligible for a refund, no refund will be provided.
  3. If a product or order is eligible for a refund, the restocking fee is deducted from the “Item Total” or, for the entire order, the “Items Subtotal” shown on the order, and the amount is considered a pending refund.
  4. Determined if The Art Room paid any return shipping fees for a product to be returned to us. If this applies, the shipping cost is deducted from the pending refund amount.
  5. The original shipping cost and taxes are added to the pending refund amount, making the refund eligible.
  6. The eligible refund is issued to the customer in the same manner as the payment was received at the time of the order.


Late Or Missing Refunds

If you have not received a refund yet, first recheck your bank account. Then contact your credit/debit card company or your bank. There is often additional processing time before a refund is posted.

If you have completed all these steps and still haven’t received your refund, please contact us at theartroomschool@gmail.com.